Need help?
Frequently asked questions
SHIPPING
How long will it take to receive my order?
ANSWER : Order takes 5-8 working days before reaching it destination. We aims to dispatch orders after processing within 2-4 working days. However, once there‘s a day due to unforseen circumstances you will be notified.
Can i track my order?
ANSWER : Yes, once your order has been shipped, you will receive a tracking number to monitor the process of your delivery.
Do you ship internationally?
ANSWER : Yes, we offer international shipping.
PAYMENT
What payment methods do you accept?
ANSWER : We accept major credit and debit cards, including visa, mastercard and American Express. We also offer alternative payment methods such as Paypal and Apple Pay for your convenience
RETURN
What‘s your return policy?
ANSWER : We have a hassle-free return policy. You can initiate a return within 7days of receiving your order, provided the item(s) are in unworn, unused, and unaltered condition with all original tags and packaging intact. Please refer to our Return Policy for more details.
BAGS
What leather do you use for your bags ?
ANSWER : Our bags are made with High Quality Leathers ranging from Genuine Leathers such as Cowhide, Lambskin, Aligator skin, Ostrich skin etc, to Vegan Leathers such as Polyurethane, Grape skin, Mycelium ( also known as mushroom skin ), Cautus leaves, Apple skin, Pineapple leaves etc. All these leathers are durable and breathable.
LEATHER CARE
What‘s the best way to care for your bags ?
ANSWER : We suggest our bags should be wiped with a dry clean clothes after every use and they should be kept in an open space such as bag rack.
BULK ORDER
Can i order your bags in bulk for retail?
ANSWER : Yes, we offer bulk orders as well. However, please send an email to our official email address before placing such order.